Monday: 8am - 4pm
Tuesday: 12pm - 7:30pm
Wednesday: 8am - 4pm
Thursday: 8am - 3:30pm
Friday: 9am - 1pm
Saturday and Sunday: Closed
Your call is important to us and will be answered as quickly as possible, but please be aware that they may be a wait during peak times. If you stay on the line, our team will get to you as soon as possible. We understand this can be frustrating, but please be kind to our staff.
We have recently changed our opening times and therefore you may hear incorrect opening times on our answering machine if you call out of hours. We are in the process of changing this - thank you for your patience.
Please visit our Professionals page for details of how to contact us. This could be about our training; GIO scheme; to refer a service user or patient you are working with; or with a general enquiry.
If you are aged 17 and under, you can text us to book an appointment.
Send a text to 0797 377 5692 and we'll reply to you between 8:15am and 3:30pm, Monday to Friday.
Please include your full name, date of birth, and address when you send us a text so we can quickly respond to your enquiry with the most appropriate care.
Please let us know if you can't make your appointment, so we can offer it to someone else.
Text CANCEL to 07984 447363.
Please don't include any other words in the text message, as this is an automated system and we won't be able to respond.
If you'd like to send us some feedback about your recent experience, you can do that by clicking here.
If you have any communication needs, or it is not safe for you to speak to us on the phone, please use the below contact form, letting our team know how we can assist you.
Please see our Frequently Asked Questions below before contacting us, in case this resolves your query.
We are unable to give advice, book general appointments, or return calls through this contact form outside of the circumstances above. Please contact us via the above contact numbers to ensure your query is dealt with as soon as possible.
Contact Form
I need to book an appointment
Booking is via our Central Bookings Team. Please check our contact us page for the current opening times.
We are unable to book you an appointment via our contact form, unless you have communication needs or it is not safe for you to call us.
If you are aged 17 or under, you can text us to book an appointment on 0797 377 5692. We'll reply to you during office hours, Monday to Friday.
I need some advice
Please contact us on the above details, where our team will be very happy to assist with your query.
I need to be tested for STIs
Please see our STIs page for information.
I need urgent help
Please see our Emergency Support pages for information on PEP, unplanned pregnancy, emergency contraception, and sexual assault.
If you need medical assistance out of hours, please use NHS 111 or visit your nearest A+E if appropriate.
I'm waiting for some results
Please allow 7-10 days for your results to become available. You'll receive a text message with your results. If you have waited more than 10 days, please call our results team on 01904 726260.
10th September 2025
