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Due to a technical issue, we’re currently unable to send texts from our IT system, which includes texts for test results, appointment and treatment reminders. If you haven’t received your test results after 14 days, please assume they are negative. We’ll manually send a text from one of our service mobile phones if we need to contact you. Please keep an eye on our website and social media for any further updates. We apologise for any inconvenience caused and are working hard to resolve this issue.
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14th May 2026
Due to a technical issue, we’re currently unable to send texts from our IT system, which includes texts for test results, appointments, and treatment reminders. If you have booked an appointment or are on treatment, please ensure you have written down the details. If you are waiting for test results and haven’t received them after 14 days, please assume they are negative. We’ll manually send a text from one of our service mobile phones if we need to contact you. Please keep an eye on our website and social media for any further updates. We apologise for any inconvenience caused and are working hard to resolve this issue.